For many years, the concept of competentcy and quality of the workforce has been prevalent around TVET world. Top performers contribute to a tremendous impact on organizations’ productivity and overall performance. Therefore, identifying top performers is crucial for organizational success and workforce planning. Once identified, those top performers can be targeted for development and a planned progression throughout the organization. However, there are limited indications on how to identify top performers within and across organizations. Thus, the objectives of the current study are to measure the competencies of workers and to develop a competency profile. Using Malaysian hotels sector as the research setting, a survey was employed using a newly-developed questionnaire as the competency measurement instrument.
